Returns & Exchanges

We hope you love your Tidal Edit piece. If it isn’t quite right, you can return your order within 14 days of delivery for a refund, provided it meets the conditions below.

Items must be returned unused, unworn and in their original condition, with all tags and packaging intact. We cannot accept returns for items that have been worn, washed, altered, damaged or returned without their original tags.

If your order arrives damaged, please contact us at [oliyninfo@gmail.com] within [48 hours] of delivery and include photographs of the packaging and item.

If your order appears to be lost or has not arrived within the expected delivery window, please contact us at [EMAIL] so we can investigate with the carrier.

To request a return, please contact us at [oliyninfo@gmail.com] within 14 days of receiving your order. Once your return has been approved, we will provide instructions for sending your item back.

Customers are responsible for return postage unless the item received is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Once your return has been received and inspected, your refund will be issued to the original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your payment provider.

How to Return an Item

To request a return, please email [oliyninfo@gmail.com] with:

* Your order number

* The item(s) you wish to return

* The reason for your return, if you wish to provide one

We will then provide you with the return instructions.

Unless the item is faulty or incorrect, return postage is the responsibility of the customer.

We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

Exchanges

We currently offer exchanges subject to availability. If the size or item you require is unavailable, you may choose to receive a refund instead.

Faulty or Incorrect Items

Every Tidal Edit piece is carefully checked before dispatch. If your item arrives damaged, faulty or is not the item you ordered, please contact us within 7 days of delivery with your order number and photographs of the issue.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Pre-Orders & Limited Releases

Tidal Edit pieces may be released in limited quantities. Where an item is offered as a pre-order, the estimated dispatch date will be stated on the product page at the time of purchase.

Pre-order items cannot be cancelled once production has commenced unless required by applicable consumer law.

Shipping & Delivery

Orders are carefully packaged and dispatched from the UK.

Estimated delivery times and shipping costs will be displayed at checkout and may vary depending on the destination.

Processing Times

Orders are usually processed within [2–3] working days of being placed.

During launches, sales, holidays or periods of high demand, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Once an order has been dispatched, you will receive tracking information where a tracked service has been selected.

Please ensure your delivery address is correct before completing your order. We cannot guarantee changes to an address once an order has been dispatched.

For international orders, customers are responsible for any applicable customs duties, taxes or import charges imposed by their country.

Delivery times are estimates and may be affected by circumstances outside our control, including postal delays, customs processing and other unforeseen disruptions.